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The entire rental experience was positive. No complaints - you are professional and thorough. The person who drove us from/to LAX was really nice too. thanks very much!
Great price, even better service!
great experience. Would rent from Black & White again. People were courteous, prompt.
My only comment is that the person working behind the desk, while helpful, took a long time to get the car to us (it felt like 20 mins...and there was NO line to make it this long). I personally don't expect for it take more than 10 mins to get a car, inspection, and papers signed, but perhaps that's just me. Thanks.
All very good, but the checkin was extremely slow and tedious. Took 20 minutes since clerk had to get a credit check for my Amex card, then had to call my insurance agent to make sure I really had rental car insurance. Even asked for our home address from 15 years back. Inside of front window not cleaned properly.
But car was as advertised, everyone was very courteous, pickup and droppoff well done, rental rate very good.
All very good, but the checkin was extremely slow and tedious. Took 20 minutes since clerk had to get a credit check for my Amex card, then had to call my insurance agent to make sure I really had rental car insurance. Even asked for our home address from 15 years back. Inside of front window not cleaned properly.
But car was as advertised, everyone was very courteous, pickup and droppoff well done, rental rate very good.
The picture taking process for the rental is a little overkill, I can see for a super expensive sports car, but not for a standard car.
Everything was fantastic. The person who picked us up at LAX (Roxy?) was especially kind and courteous. Wonderful experience! Thank you!
The car had a pretty strong odor - not smoke, but something else.
Just rented a Corolla but loved it. Obviously the vehicle had a few scuff marks and such but the staff was very good with taking pictures and marking everything on the photos and on paper. Very nice clean rental lot. A great choice for people between 21-24 because they don't charge you an arm and a leg extra for being younger. Will definitely rent from them again next time I travel to LA