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Hector, the shuttle driver, was awesome!
Some mistakes were made, but staff was kind and considerate in dealing with them. Shuttle driver was friendly and an excellent driver.
It was mt first time renting with Black and White, staff was extremely nice! I had to change my pick up location and time of pick up, they were very flexible and understanding. I was pleasantly surprised with their vehicles and service, I would definitely return to Black and White for car rental in LA! They also have awesome range of cars, starting from Corolla to Bentley! Overall, extremely satisfied with their great service. Nothing like the big car rental companies.
The only semi-negative comment I have is that the method for pickup could be improved. We took the "C-Lot" bus and called from the cell lot as instructed. The wait was a bit long and no shelter to wait in, which wasn't too bad in the good weather that we were having, but had it been stormy the situation would have been far less than desireable. Otherwise I have only positive comments.
A very good experience overall. Check in time at about 30 minutes was excessive.
The service was fast and courteous, but the car was much smaller than I expected.
Was good overall, airport was extra crowded for holidays and shuttle running slow so an employee took me to airport which was nice.
Best value in the area for the vehicle we needed. Service was prompt, efficient, & friendly. We will definitely use them when we return to the area!
Very much appreciate the service and no hassle in attaining a Porsche 911 for my dad's birthday. He had a graet time! The staff was very friendly and personable. If the service from her is like this from all service agents, would highly recommend the service to other customers.
Details about getting picked up from airport prior to arriving would have been more helpful.