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The staff went the extra mile - VERY much appreciated. Getting the car was problematic. Taking the Lot C bus to be picked up and taken to your office is too many steps. Proof of auto insurance was demanded but marked not mandatory on the form. If customer needs a child seat, have it installed and have the customer check and sign a waiver - or at least show the customer how to install your car seats. Finally, car was switched at last minute as the first was 'sold' as we were about to leave. Odd.
Customer service was good.
Absolutely enjoyed my experience with Black and White LAX. Great staff, great value, would rent again. Thank you!
Overall great experience
Took too long to go through all the "hoops" to finally get the rental once we arrived at the rental agency. Very nice staff and nice customer accommodations while standing around waiting.
It was a great experience! I would definitely recommend this rental car company to family and friends.
Very smooth process, I would rent again.
I was very pleased with my rental experience!
Best rental business ever!!!!!
Very friendly and very easy to use. Dropped us off at our terminal on return. Great location and coffee while you are waiting!