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I was worried at having to get to a parking lot & call for pickup but they were amazing! They were very friendly, showed up in just a couple minutes & very close to the airport, prices were phenomenal & lower than any other company, clean vehicles, friendly staff, fast service day of drop off & they got us back to the terminal super fast. I called & asked how long we needed so I could stay in Disneyland as long as possible, it worked perfectly! I will use them every time I am in LA.
I received a car without automatic locks. As a personal preference it was extremely annoying to have to manually lock every door AND trunk. But other than that everything else was terrific.
I will never rent from the car rental place again as it was too difficult to get from airport to rental location and then when I showed up they informed me I would have a $500 dep necessary for the rental. And then because my flight left at 8:30am your rental place didn't open until 8am so I had to leave at an after hour lot and was never told I would have to PAY a $35 fee to use the after hours drop off. Unbelievable!!! Will NEVER use this again!!
Very nice ride, David was very professional and friendly, good price, great experience
Upon returning our car, the employee who was driving us to the airport terminal got into the vehicle. He did not communicate that we were to put our luggage in the car. Nor did he communicate that we were taking that car to the terminal. My party of 3 stood outside the vehicle while the employee sat in the drivers seat using his phone. We were essentially ignored. It was an odd experience.
The price however was superb and our car was clean.
Fantastic overall experience. They take the pain out of renting cars at LAX and I will definitely be renting from them again.
Took way too long for us to get picked up, and the attendant asked too many personal questions that made me uncomfortable. Questions that the major car rental agencies have never even thought to ask me.
They charge was different than the reservation amount. Also, the car was compact which was good. But I wish it had automatic door locks. That is very basic.
Overall, the staff was great to work with. They were very patient with me as I had to verify information and were knowledgeable about the process. They even helped me save money by helping me understand how my reservation and return times. The car was very well taken care of and very clean.
My rental car was filthy inside. The seats had tons of stains on them. There were air fresheners tucked away in random spots and the smell was overwhelming. I assume this was to hide the smell of something from the previous driver. The car seemed like someone's personal car not a rental car. I had to go thru some sort of background check just to rent a toyota corolla. They even looked up the house where I am staying on google maps. Called my insurance company to verify my coverage. Weird