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Came in from NY and needed a Jeep for a week. You were the only agency who had one Great service, super friendly staff. Thanks so much!
I tend to use companies that are nationally known or that have brand recognition so I was a bit hesitant to go with Black & White at first, but I am so glad that I did. The rates were extremely competitive and on top of that, the staff was friendly, accommodating and knowledgeable. The rental process was streamlined from landing at LAX all the way to returning back to LAX. Though none of my friends or family in California have ever heard of B&W before, I would be happy to recommend it to anyone.
We were not given any information about what C lot was, or how to get to it, or where to get off the bus to wait for our shuttle back to Black and White. That made for a pretty stressful start until after 3 calls back to the office we finally had all the information we needed. The only other thing, was I had to tell the person who checked me in that I wanted to pre-pay the gas, this was after he handed me the finished paperwork without asking me about it. Everything else went great though!!!
Very impressed. I plan on going on Yelp to recommend. This is the way to go if you're renting a car in LA.
Thanks for the clear directions on what to do after arriving at LAX. Pick up and drop off was simple and quick. I'll use B&W again, no doubt.
The worst
Office was very clean and inviting. It was peaceful and uncrowded, so unlike the bigger agencies and all of their chaos. Loved the free coffee, bottled water, and fruits. Reggie, who shuttled us back, was friendly and personable. You could tell he loved his job.
The car was a bit dirty and it just seemed that they have to serve us, so they could get us out of our way.
My experience with black-and-white was excellent! The staff was friendly, prompt and provided great customer service.
Only issue, car smelled like stale cigarettes (despite this being a No Smoking in All Cars agency). when we informed the office they were unable to issue a replacement vehicle and gave us masking odor, which was not an ideal solution.