REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
The agent initially said he had no reservation for me. Fortunately, I had my printed confirmation, which showed I indeed had a reservation for 7/2. He said it had been entered for the day before. I don't know how that could have happened, and it stressed me out a bit to hear that, but they were able to honor my reservation after all. It worked out alright and I would rent from B&W again, but I would be a little wary.
Renting from Black and White is a pleasure. There's no waiting in lines, they're friendly and helpful, and their prices are better than the national rental companies. All in all a winning combination. I will always rent from them when visiting the LA area.
Great experience!
The Hollywood location where we picked up from was terrible. I wish the website had explained how difficult it was to find their office - inside a bus company. The cars are kept in an underground parking lot and we had to walk through a mall and down 3 escalators just to get there, PLUS I had luggage, an infant and his car seat with me.
Very inconvenient. The Beverly hills location is much better and the company should explain that on their website to avoid future client dissatisfaction.
Great cars selection
I had to wait over an hour to be picked up! I ended up being late for an appointment and the delay put me in way worse traffic! When I finally got to CRX, they didn't even have my vehicle ready! I asked if they had another vehicle that was ready. She rudely answered with, "Well NOT in the compact class that u ordered!" I waiting longer and she finally came back with another car (midsized) that I was able to use. But the car felt like it had an axle or balance issue and felt unsafe! Unsatisfied!
This was not an easy experience. We had to wait several times at pick up and drop off. It was a longer than typical rental process. While the staff was lovely, the car felt like it was going to fall apart while driving it. Good price point. Could be better quality.
You made my trip to Southern California affordable and convenient. Thanks so much!
The customer service was fantastic however, the first car I rented was sketchy at best and I needed to trade it in for one that ran better and felt safer.
Was charged an extra $14 a day for liability insurance since I didn't have my insurance. Never had this problem with other major agencies. Plus the time for the paperwork to be done for me to get the car was a little long. Other than that, renting here was great.