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This was the worst rental experience of our lives. I would never, ever rent from this company again, and I'll be leaving a review as such on Yelp. It started with the staff not being present, waiting 20 minutes to be helped after we waited 20 minutes to get picked up. Staggering indifference and unprofessionism exhibited by the staff. I'll never get those two hours of my life back.
I have never had a bad experience with Black and White car rental. Their name is fitting because everything they say they will do in black and white is exactly what they do. They honor everything they say they will and there are never any unexpected surprises. They continually find ways to impress me with amazing customer service, attention to details, the best prices on rentals, no hassles to up sell you even after you say no, and most importantly their honesty. I will repeat business.
Met my expectations. Thanks. David was exceptional with customer service.
Pleasantly surprised by the efficiency of your operation and the helpfulness by each staff member that I came in contact with. lGREAT EXPERIENCE!!
Great experience and great price! Will for sure use this company again!
Everything was very good.
I called the number provided to arrange a pick up to get my car but no one answered. Was left without a car or an explanation. Never received a call back either.
I'm a young, twenty-something woman and the clerk made it very obvious that he didn't expect me to be able to pay for the car by myself or provide my own insurance.
I wasn't satisfied with the other "big name brand" and was lucky to find Black and White. The staff was friendly and professional, their facilities were clean, and the car ran great!
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