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I booked on Hotwire and it said the place was located inside lax. It was not. Lax info booth had no info on the place. We had to take a lax shuttle to the cell phone waiting area as the rental car place did not have a shuttle. We then had to call from the cell phone waiting area to be picked up. We were picked up by some guy in a car with no sign. When we got to the it took 30 minutes to be able to leave with no one else there. The car had no electric locks or automatic lights. No return shuttle
I booked on Hotwire and it said the place was located inside lax. It was not. Lax info booth had no info on the place. We had to take a lax shuttle to the cell phone waiting area as the rental car place did not have a shuttle. We then had to call from the cell phone waiting area to be picked up. We were picked up by some guy in a car with no sign. When we got to the it took 30 minutes to be able to leave with no one else there. The car had no electric locks or automatic lights. No return shuttle
David was great. I overheard some conversations that another agent was having - I think she was a supervisor ...and she seemed stressed an unhappy. But luckily she did not help me. David was fantastic and everything went super smooth. I will rent from black & white again. :)
We enjoyed the pick up and drive back to the airport. Also, the pleasant staff.
I went to the santa monica branch whilst on vacation. Absolutely fantastic service from the staff there. Extremely helpful and knowledgeable.
The camaro was superb and the I can't fault the staff and level of service I received.
When I return to LA again I will definitely be calling on them to rent another car.
Highly recommend them.
The entire staff was very helpful and friendly and made for a very pleasant experience. Everything was as stated and as promised. They definitely delivered. The only thing I did not like was the vehicle was "wrapped" which I feel lessens the appearance of an exotic, but that is only my opinion, not something they did wrong. I will certainly rent from them again soon! Highly recommended! Thank you!!!
Every time I am in LA I use Black and White Rent A Car because they are so easy to deal with, they always provide the car I reserved or slightly better. This time was no exception, they pick you up and return you with a smiling face and everyone is always friendly. Not much more to say other than they will always be my rental car of choice and I will recommend them without hesitation.
Yes, I would rent again and again. Your team u have is great. Keep up the smiles😊.
Yes, I would rent again and again. Your team u have is great. Keep up the smiles😊.
Provided all needed information prior and were very courteous during rental process. Would use again.