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Everything was great except that I didn't know there's a charge if you return the vehicle outside of office hours.
I will definitely use Black and White next time!
Dane was great.
Above and beyond on customer service!
The two shuttle system involved with being transported to/from LAX took far longer than it should have since pickups and drop offs happen at lot C instead of individual terminals. Instead of taking the shuttle back I opted to take a taxi from the car rental to my terminal; a MUCH quicker and inexpensive solution. All employees were very nice and attentive.
Wish B&W would provide direct transportation from aiport to car rental location instead of shuttle to shuttle to rental location.
I was pleasantly surprised by this company. We didn't have to wait long for the shuttle or to receive our rental car. It was quick and easy both picking up and returning the car. I would definitely use this company again.
Everything went great except I was a little disappointed. Nowhere in the contract before picking the vehicle up did it say I needed to provide collisional insurance, as I assumed the one I selected online was the insurance needed. When I got there, they said it was liability which my own insurance covered. They added almost $100 to my bill which was upsetting however the car ran good, and it was decent on return.
We had a great experience with B&W car rental. Their office was very nice and clean and staff was great. Our favorite part about the whole experience was that we were given a ride directly to the airport in our rental car! We didnt have to get a shuttle or mess with bags, so it was great!
Some wait at LAX for pickup but no wait once at the B&W counter.