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I just rented a Porsche Speedster Replica from this office and it was the worst experience I've ever had. The member of the staff that showed me the car did not know anything about it, I had simple questions about what a lever does and what one of the TWO buttons do, he had no idea and didn't offer to go figure it out. After driving the car for 15 mins 2nd gear just stopped engaging, I would have to go from 1st to 3rd. The steering wheel leaked on me and ruined my shirt and all four tires did
Agency reply:
Oh No !!! We are very sorry to hear that ..... Our sincerest apologies !!
We are working harder and smarter everyday to come up with ways to improve our service and we couldn't do that without the help of our clients so thank you for sharing your experience with us and we do hope to have you back!!
These guys were great. Super easy to deal with. Very affordable. Easy access to LAX. In and out faster than any rental company I've used before. Definitely check them out if you need a rental in LA.
Agency reply:
Thank you so much, we really appreciate your feedback!!
I was very happy with the service from Black and White and your rental rates were far cheaper than the competitors.
Agency reply:
Thank you so much, we really appreciate your feedback!!
Great Service. Pick-up from LAX was smooth. Check-in and check-out were both smooth. Drop-off was prompt. Car had low miles and drove great. Price was very competitive too. Overall a perfect experience, could not have asked for anything more.
Agency reply:
Thank you so much, we really appreciate your feedback!!
Good experience! A little slow getting checked in after having filled out insurance info online already but overall very good. I'd use again.
Agency reply:
Thank you so much, we really appreciate your feedback!!
Great people to work with.
Agency reply:
Thank you so much, we really appreciate your feedback!!
Excellent value compared to other LAX car rental companies. More personal service than expected. Just as close to LAX as most other car rental lots. No hard sell for extra insurance, etc.
Agency reply:
Thank you so much, we really appreciate your feedback!!
I would definitely rent from Black and White again
Agency reply:
Thank you so much, we really appreciate your feedback!!
We arrived during a power outage, it required the people at Black and White to do everything by hand, which they did and they tried really hard to get us going ASAP. The car that we got was upgraded and very nice. Not just a stock Camry, but with most of the bells and whistles. We received very good service and a GREAT value. We will definitely be using B&W again!
Agency reply:
Thank you so much, we really appreciate your feedback!!
Great selection and price without the long lines of larger car rental companies. Much more convenient and will definitely use them again.
Agency reply:
Thank you so much, we really appreciate your feedback!!