Get Rates

REASON TO LOVE RENTER

rr_badge
  • Real reviews from real people
  • Compare reviews by city
  • Easy to read ratings, plus a specific breakdown
  • Assurance of reliability and quality
  • Increase information and confidence
  • Read review comments from renters
  • Increase information and confidence
There was a miscommunication on the pickup but we were adequately compensated for the inconvenience. This agency does a great job!!!!!
Agency reply:
Thank you so much, we really appreciate your feedback!!
Report abuse
Wed Jul 15, 2015 - Renter Review
surprisingly a better experience than with the major companies.
Agency reply:
Thank you so much, we really appreciate your feedback!!
Report abuse
Tue Jul 14, 2015 - Renter Review
Everything was as expected. I did have to wait a bit to check the car back in on the way to the airport because there was only one person on staff to do check-ins and answer the phone. I had extra time, but this could have been an issue for catching my flight.
Agency reply:
Oh No !!! We are very sorry to hear that ..... Our sincerest apologies !! We are working harder and smarter everyday to come up with ways to improve our service and we couldn't do that without the help of our clients so thank you for sharing your experience with us and we do hope to have you back!!
Report abuse
Tue Jul 14, 2015 - Renter Review
I had a wonderful experience with B&W. I will diffidently use them again and will tell everyone I know to use them. Thank you
Agency reply:
Thank you so much, we really appreciate your feedback!!
Report abuse
Tue Jul 14, 2015 - Renter Review
Great rates. Will use again.
Agency reply:
Thank you so much, we really appreciate your feedback!!
Report abuse
Tue Jul 14, 2015 - Renter Review
I was quite pleased with the professionalism of this agency.
Agency reply:
Thank you so much, we really appreciate your feedback!!
Report abuse
Mon Jul 13, 2015 - Renter Review
Everything was fine.
Agency reply:
Thank you so much, we really appreciate your feedback!!
Report abuse
Sun Jul 12, 2015 - Renter Review
We had never heard of the Black & White Rent a Car and didn't know what to expect. However, it was the BEST experience we have ever had in renting a vehicle and we have traveled the world with the military. I would HIGHLY recommend B&W!
Agency reply:
Thank you so much, we really appreciate your feedback!!
Report abuse
Sat Jul 11, 2015 - Renter Review
I was stuck in traffic on the way to the LAX location, so I would just barely make the 2:30 PM return. Instead of letting me potentially return it a few minutes late, I was instructed to take it to the closer Beverly Hills location to avoid penalties. This added on like an extra hour of travel time and an extra $90 Uber ride to the airport). Turns out the penalty would have only been $25 had I been late... on a $750/day rental! Wished the rep put themselves in my shoes first.
Agency reply:
Oh No !!! We are very sorry to hear that ..... Our sincerest apologies !! We are working harder and smarter everyday to come up with ways to improve our service and we couldn't do that without the help of our clients so thank you for sharing your experience with us and we do hope to have you back!!
Report abuse
Mon Jul 6, 2015 - Renter Review
Easy pick up and drop off- nice staff!
Agency reply:
Thank you so much, we really appreciate your feedback!!
Report abuse
Thu Jul 2, 2015 - Renter Review