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I travel a lot and this was one of the most enjoyable rental experiences I've had. We got the exact car we requested and the service to and from the airport was so much better than the "Big Rental Companies" I will only use this company when in the LA area.
My arriving flight was delayed beyond Black and White working hours.
Black and White Rent A Car personnel waited on me, I really appreciated it.
If you want excellent customer service, a more than fair price, and to skip the lines at the major rental companies Black & White Rental Car is the way to go!
I cannot say enough good things about this company. I was reluctant to rent from a small company, but based on their reviews I decided to give them a chance and am glad I did! The car was in great condition and the employees were extremely nice and helpful. My highest compliment goes to the staff who helped when I returned the car, as I was running late for my flight and they expedited the check-out process so I could be at the airport on time. GREATLY appreciated.
everyone gave me amazing customer service
This was my first time renting from B&W, and they were excellent. I will definitely choose them again when in California. Great service, good value, nice people!
We waited more than 45 minutes after we called. We called back once and they said "traffic is bad" but I am pretty sure they forgot to send the car. The drive asked "did you have to wait long" and we said "45 minutes" and he replied "wow". There is NO way it would take more than 20 minutes in the worst traffic.
My flight to LA was delayed because of weather. The staff from Black and White waited the arrival of my flight, beyond their working hours. I really appreciate their service.
Best car rental company ive dealt with- getting picked up and dropped off in my rental car was like a private car service to and from the airport. No shuttle buses, walking to bus stops with luggage, etc. Great service, and prices. Will definitely use again and recommend.
A unique rental experience...from pickup to return. Jonathan, our agent, was very courteous and knowledgeable...and did a thorough pre inspection on the vehicle. We had to extend the rental one day and that was priced very fairly, at about the same daily rate we had for the five week rental period. I'd definitely use B and W again.