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Precious vehicles and staff are excellent.
The service is very professional.
Thanks for everything.
My only negative comment is that I was not told that I had to have the car back on the return day by the same time of day that I picked it up or be charged the full daily rate which was double or more than the rate I was paying for the week. I feel that it should have been pointed out that I needed to have the car back by the same hour of the day that I picked it up. The staff was indifferent to my concern and offered no apology for the over site.
Very nice and helpful! when we are in LA we will rent there again!
Everyone was very helpful. We had a party of 8 and everything worked out great!
I reserved, six weeks ahead of time, a car of class "CC COMPACT." Upon arrival, I received a large car of class "FS FULL SIZE." Crystal swore that they were the same class, but the system sent me a new confirmation email the day of pickup with the class modified to reflect "FS FULL SIZE." So I was stuck with a big car. The car was fine, but for parking and gas purposes, I wanted a compact car.
Good experience with rental company. After getting off plane, you call the company and they come pick you up in your rental car. The staff is friendly and it was a simple and easy process.
great car, great service. I rented from Brazil, was picked up at the aiport and the car car was impecable! I do recommend and will rent again with them.
I loved how efficient it was to get picked up and checked out. The last thing you want to do is spend your time waiting for an airport shuttle, waiting for the airport shuttle to make a slow tedious loop to all the terminals, and then stand in line. BW rental picks you up in your own car, zips right over to their office, takes payment, and gets you on your way. Excellent for those flights that land with minimal time to spare before your meeting. Highly recommended!
above and beyond the best rental experience i've ever had. a personal ride to and from the airport, attentiveness to needs, flexibility with requests and genuine care for your experience. and the best deal out of all the deals available at that time.
Rented a car from Black and White in LA on Jan 1st. Very positive experience overall. Pleasant stuff, clean car, great price. What more can you ask?
will definitely rent from them again.