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Great just about all the way around.
1. Being near a base and speaking on behalf of all who serve(ed) we'd truly appreciate a military rate.
2. I called the day prior to ask if I could be picked up one hour earlier & what the additional fee would be. Was told no fee. After returning with the vehicle, the gentleman said I would be charged a whole day, as I was returning it with an addl hr. When I told him the information I was given, he honored it. Truly great customer service. Much appreciat
We waited for almost an hour and a half to get picked up when we first landed. This isn't the end of the world, but it was less than convenient. The car was also at half a tank. This isn't a big deal, but it's just kind of weird. I would have preferred the tank be at full and then it's easy and clear when I drop off the car to have the tank back at full.
Besides the wait to get picked up, everything else was great about the rental. The staff was super friendly and easy going.
Thank you all so much for making this experience easier than any other car rental place I have used in the past. AND it was the most affordable option. No brainer on who I'll go with next time I need a car.
Waited over an hour to be picked up and ended up canceling my reservation. Complete waste of time.
I had a very smooth experience renting from Black & White Rent a Car and was happy with the car I rented. I would rent from Black & White again and highly recommend them!
Not a single problem with this rental! Best experience by far.
Great Place .... can't wait to come back to LA
Fabulous experience all around!
Great service, great price, really easy to do business with B&W.
Staff was helpful and friendly:)