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Staff is great but they nickel and dime you for everything
We were unable to rent a car because the man that was there to help us did not know the companies policy on renting to 18 year olds. The customer service I received after my complaint was great. They were quick to respond and explain the issue.
my rental was cancelled because the previous renter extended their contract and no other cars were available.
Pleasantly surprised with the whole experience, much better than I’ve had with large rental agencies (eg. Avis). Will rent again.
Overall great experience with Black and White.! Will be my go to every time I come back to La
The staff at the Beverly Hills location were great, but the staff at the LAX location were very rude and didn't wear the masks.
The overall experience was great! It was easy to pick up, and super reasonably priced.
Our driver was very personable and prompt. The booking, pick up, and return processes were simple and easy. The counter agents weren't as personable, but not rude and I expected the car to at least have Android Auto - it didn't.
Everything was prompt and on time. The vehicle was better than expected.
Great experience! I enjoyed it and it went smoothly.