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I had a great experience using this company! This was my first time with them and I will be using them again!
Great experience!
Got upgraded to a really nice car for free and they were flexible with my adjusting schedule.
My flight was delayed, which prevented my from arriving before closing time. They let my brother pick up the car for me and were very accommodating and helpful..
I was definitely a little nervous going in about choosing a private rental car agency. B&W exceeded my expectations in every way. The instructions online for the pick up were a little outdated since there have been a few recent changes to pick ups/drop offs at LAX. Other than that everything flowed perfectly. The employees are very friendly. The car was exactly what we’d requested. Great company. Would definitely use again!
Some poor experiences:
* Wasting time - I provided the information needed to expedite the process but the staff didn't fill in the information so we had to do it again when I got there.
* Bad pickup - We waited over 20 minutes to be picked up while watching many other rental car pickups passed by many times. The driver who picked us up didn't explain at all who he was and drove badly.
Very happy with car rental experience
Overall, very good.
Great service.
Black & White upgrade my car from a Toyota Camry to a Mercedes free of charge. Great service.