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There person at desk was nice, but you are understaffed so took a long time to get my car because he had to keep answering the phone. He was the only one there
Great service and very prompt
We ended up waiting 25 minutes at LAX, though it might have been that we were bringing one extra person with us and we needed a car seat.
Pick-up waiting time at the airport was too long, about 30 minutes. I was supposed to call them upon arrival but they never picked up. After I asked the help desk at the airport, they finally answered. There was unexpected extra charge of $35.00 for dropping off after office hours.. I had another bid which offered D$20.00 higher than this company. If I knew this unusual extra charge, I wouldn't have chosen this company. Drop-off instruction that the agent gave was very unspecific, confusing
Fantastic!
Great value and friendly
It was really wonderful!
A very seamless process from the receipt too return of the vehicle.
First excellent experience renting a vehicle-will rent from Black & White again.
It was a pleasure to not have to arrive at a car rental agency, get off a bus with 30 others, then join a long line for a 45 minute wait to talk to an agent. Got in, got the car, and was off very quickly.