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Took a while to be picked up at LAX and then the gentleman behind the desk took forever to process our paperwork. Return trip to the airport was quick!
I was hoping for a compact car and got an SUV instead. The car worked great though, and everyone I interacted with was helpful and friendly. Thanks again, I will definitely be in touch next time I come through town.
Easy drop off process.
Absolutely one of the best rental car experiences I have ever had. Black & White maintained prompt and clear communication from start to finish, which made the process very easy. We were picked up from the airport immediately, not having to wait at all after our luggage arrived in baggage claim, and returning the car and getting back to the airport was just as easy. I wish they had even MORE locations, but our time with them in LA was awesome! I will definitely be a returning customer.
Great service. Friendly and helpful. Their quit was accurate.
My daughter just moved to SF and sold her car. We rented for a family gathering this time but she will definitely rent from Black and White when she needs a car for herself. We had a very good experience with Black and White.
The price was the price (no surprise charges) which I very much appreciated. The staff was courteous and efficient. We were very happy with the vehicle provided (in this case a 2019 Jeep Renegade). Shuttle transportation to and from the airport was promptly provided. All in all I have nothing bad to say. It was a very good experience. I would rent from them again and highly recommend them to others. They did a very good job.
Overall, everything went really well. The people were super helpful and kind. I needed to extend my rental and that was an easy process. The only problem was getting picked up at the airport as I was waiting for a very long time for someone to show up. Beyond that though, once I got to the location, everything moved quickly and efficiently. Returning the car was easy too. I would rent again from here.
Took a long time to get picked up, drop off was a breeze.
The car was good and clean. The staff was very friendly and helpfull.