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I spoke with Johnny but the driver that picked me up was rude. Johnny told me the driver would call and let me know what car he was driving. I waited inside for the call. The driver called and said he was outside at the column and that I should have been there. I walked outside and didn’t see him. He wasn’t where I said to meet, he was further back.
This was a minor inconvenience but I recommend standardizing your procedures in the future.
This was my 1st time renting with Black & White and I was very impressed with the service!!!
Everyone was very nice and helpful. Took a little long to get picked up at the airport when I arrived but otherwise all went well.
There was no issue throughout the process. The staff was courteous. Good experience.
Everyone was really friendly and I didn’t have to wait for my rental. I also got an upgrade which was unexpected but much appreciated!
I was very happy with the swift service good price for a good car and the friendly staff
Good service
Excellent service and I was very happy with my rental. I’ll definitely rent from here again, the next time I’m in the LA area.
Excellent service. Excellent value.
Everything was great but the car was dirty inside. Mainly the windows and dash.