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I booked an SUV with Black and White. Jhoie was great as was our experience with the company. We talked a little about what I needed and she upgraded me to a Porsche Cayenne. Wow!. Unfortunately for me, I had miscalculated the space I would need and my bags and family did not fit in the car... Jhoie made several attempts to find me a larger vehicle but was unsuccessful. She did however cancel my reservation at no charge to me. Thanks Jhoie. Would definitely consider B&W next time in SF.
Everyone was fantastic. German was at the LAX location from Hollywood and was amazing and friendly. We had never heard of B&W, but our expectations were exceeded. Perfect!!! We will use B&W whenever we are in So. Cal.
I think you covered all bases, from start to finish it was a very pleasant experience. I forgot the name of the young lady at the counter when I brought the vehicle back. I got lost, as usual, and had to call for directions; she was very nice on the phone and when I finally arrived. david, brandon and hector - friendly, amiable. kevin - thank you for discount
Great personal service.
Great service and car. I will definitely rent from them again
Great experience. Would like to win that Amazon card! I will rent again in the future. First time I heard of the company and will recommend.
It was a good rate, but there was an extra cost at the end of the rental that we did not understand.
Treated very well and given value.
Upon arrival, I was told an additional $300 would be held on my debit card, which was not what I received upon renting the car. The paperwork I had stated an additional $500 would be held if I rented an exotic car, but that's not what I rented. Because I am on a very tight budget, it would have been nice to know this upfront. Thankfully, the person at the counter was able to work with me. Also, both of the drivers who picked me up from the airport and dropped me off had amazing customer service!
Great experience