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Very easy, professional, and good value
Black & White's service far exceeded that of other rental agencies. Everyone was really helpful, friendly, and I felt like a private customer not a rental confirmation number. Thank you!
Our car was better than expected as well as the service. I will most definitely go back when I need to rent a car again.
Best car rental experience I have ever had. Everyone was personable and helpful at Black & White, and the rate was even better than I expected.
Very efficient & friendly!
The wait for my car after signing the papers was exceptionally long. I expected to be in and out of there quickly to avoid Friday traffic and they gave cars to 2 other customers (they showed up after me) and I was still waiting 20 minutes later. Got in at 12:15 ish and walked out at 12:55pm. Just thought it could be improved on.
Everything else was AMAZING. I love how clean everything is and how courtesous the customer service was. Also loved the drop off service after I returned the c
They were very accommodating. I was getting late for my flight and they made it quick. They dropped us in the same car that I was returning which made it very efficient and saved us time as we did not have to wait for shuttle or move our stuff multiple times. All in all great experience. Would definitely rent from them again .
The company sent three drivers to pick me up at LAX but no one seemed to notice that they had dropped the last digit of my phone number. How could three different people not notice that phone numbers in North America have TEN digits. They were only dialing nine. I phoned four times, got a description of the car they sent and found the driver myself.
Everything went perfectly. I would happily rent from here or refer others in the future.
These guys were great. I had a credit card issue but was still able to drive out of there with a car due to their hard work.