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It was easy and met my expectations, thank you
Airport pickup was late which was very disappointing because we had a schedule to keep. Pickup driver seemed to find humor in his own tardiness and laughed at his colleague when he was called by the office to verify he had collected us from the airport.
We were very pleased with B&W. We price quoted many rental car companies in the area and this was the best with concierge service to and from the airport. We loved the car we received. We were extremely happy with our rental and would use them again!
I really enjoyed the personal touch of being picked up in our own vehicle instead of a bus.
All staff members are helpful and nice.. enjoyed taking with Hector and great service provided by Kevin
The ONLY critique I have is that I was not aware that I needed to call the office to get picked up upon arrival into LAX. I did that instinctually - and then a car picked us up rather quickly. If instructions to call the office upon arrival are not in the rental confirmation, then they probably should be. If they already are, then that's on me! Thanks for the smooth rental! (I hope I win the Amazon gift card as I just left my job..)
Fast and efficient service for a good price
The rental experience was good. I think all the information that was requested was a bit much (i.e. getting my car insurance company on the phone to speak) and I think the $500 hold on my car is a bit excessive as well. I originally booked for a Volvo (was told that the hold would be less on my card) and was told that only a Mercedes was available, so it had to be $500. So that was a bit inconvenient. It took over 20 minutes for the reservation to be complete which is a pretty lengthy time.
I had a great and reasonable price on a car rental, and I am under the age of 21, so finding a rental company willing to offer me a rental car was difficult. Luckily this company tended to all my needs
Fantastic experience! I was very happy about being picked up and dropped off right at the terminal. Hector was very nice and professional.