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All around great experience - service and quality of rental left no room for complaint. Would rent again.
I'm grateful for the upgrade in terms of the car, from a tiny compact to a Camry. I had to wait a long time when I arrived at LAX to be picked up and taken to the office to get my car. The guy who picked me up was very friendly and helpful and reflected well on Black and White. However, the other staff who waited on my and returned me to the airport seemed to lack any sense of friendliness or customer service. I'm also grateful for the low price I was charged.
Thank you
pickup instructions were that we were supposed to be "waiting at the curb", but ended up waiting approximately 40 minutes. would recommend changing the wording in pickup instructions to avoid misinterpretation.
This was a great rental experience!
I had a really positive experience!
such a great experience - would recommend this over the big brands - efficient, great rates - exactly what we need for rentals
I had an overall great experience with black and white car rental.
There were some issues with the AV system in the vehicle (kept freezing, but would work again after turning the vehicle off and back on), but was a great experience beyond that.
Black & White was amazing -- they picked us up at LAX within minutes, had paperwork prepared ahead of time and were super friendly throughout the entire process. Would absolutely recommend to anyone, and I'll definitely be returning.