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I was picked up at the airport in the car that I was renting . So Nice - I didn't have to load/unload my suitcases onto a shuttle bus then into the car. Straight into the trunk and done! I had to wait a little extra time for them to pick me up (since there wasn't a shuttle) put the convenience of having my rental to load bags into was worth it.
When I dropped off my car I was told they would have a driver to take us to the airport in 5 minutes after 25 minutes I asked again and was told he would be there in 5 minutes again, but he showed up 10 minutes after that. I almost missed my flight.
I hate Nissans.
Staff was very professional and car meet all requirements and was clean
Jae was very helpful
Overall a good rental company
Well, didn't get the car i reserved, but they got me a even better car with the same price.
I was unable to rent a car. I made the reservation online and the day of pickup was a complete disaster. First off, the lady who was working that day was an hour late and I got really frustrated when she said that I needed insurance to rent the vehicle since I was 18. It was frustrating because on the website it didn't say I needed insurance to rent this car. To go all the way to SF to get no car and to be treated rudely is unacceptable. I don't recommend this place to anyone.
Every time I come to LA I always rent with black and white car rental. The service is always great and professional and the employees are always helpful and knowledgeable.
I LOVE Black & White Car Rental! Totally exceeded my expectations and was way better than typical services.