Boutique
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This is the worst agency I have ever encountered. I had to wait 30 mins before anyone appeared at the counter. The quote I had did not come even close to the final price. Overall very expensive and terrible service.
Also filing complaints w/ Expedia, where I found this ad. This agency is part of a collection operating under the Consolidated Car Rental office at 2301 NW 33rd Ave, Miami, 33142 provide exactly the same terrible service with droves of unhappy and annoyed customers returning to the Car Rental Center @ MIA and renting from a different company. They didn't answer emails/ calls -before- the reservation, and demanded 5x the price at time of pickup. TERRIBLE! https://photos.app.goo.gl/7jiiB
The only reason I booked with Boutique rather than one of the majors was because it had a great rate for a convertible. By the time the hidden fees and $1000 deposit which was not clear about in advance were done, I wound up paying more for the car than I would have from another agency and they didn't even have the convertible available that I booked. Would not recommend.
My reservation was modified violently, the price was bumped up almost 4 times, plus charged me for an extra day.
The guy at the desk told me my reservation was canceled and I would now have pay 2500$ instead of 420$. He was very rude and ruined our first day of vacation.
They didn't have the car even though I had the reservation. The staff was not courteous or helpful
This agency is a scam. Keep your distance
This company is a Scam, they did not honor the price, wanted 1200$ instead of 190$. They were forcing to buy their insurance although I showed them that I am fully covered with my credit card as well as my Auto insurance. They person was rude at the front desk and said take it or leave it. I was stranded with my family of 5 and 6 piece luggage. Never ever will go to them again, my 2 cents remove them from your car listing if you want people to trust your website. Fyi,ppl after us had same issue.
This company and its employees are scammers and I've opened a file with the miami district attorney and plan on finding attorney to assist in a class action lawsuit against your company if liars ans crooks.
I've never in business or pleasure over 25 years dealt with a company that is so unethical.
I've disputed my charges with Chase as well.