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In two words, STAY AWAY !! they entice you with low rentals "all taxes and fees included" but--once at the counter--the story changes starting with the Florida tax on rentals. By law, it's $2.00 a day. Boutique charges $7 a day from there on, it's a litany of charges and surcharges including $22 a day for using your OWN insurance (theirs is $35 a day). Then they charge you $1,000 as "deposit" which they would refund in 30 days or less. There, too, good luck!
Horrible experience. They added several fees that were not disclosed beforehand and claimed they were hidden in their terms but they weren’t. We didn’t go through with the reservation because of these deceptive practices that made the reservation cost 5x more than the original quote!
The gentleman, Mr. Volomyr was very sweet and presented me with the car with no hassle. He was courteous and very polite. This was the easiest way of renting a vehicle I ever had. Upon returning the vehicle, he promptly told me that my mileage was good and thanked me for filling the tank. If I could the opportunity to rent with unlimited mileage, I would definitely appreciate that. However, the 800 miles was ample for this trip. Thanks so much for a great experience with your company.
Rented the vehicle as "All local taxes and fees paid" was charged $7 a day per Florida surcharge when the law says it's $2 a day, then $12 a day per Location fee and $22 a day to use my own insurance when both Florida surcharge and Location Fee should have been included in daily price. All in all it's a "Bait and switch" organization where a $300 rental becomes a $1,600 cost. STAY AWAY!!
This was the worst car rental experience I've had. I waited 30 minutes to get help. They didn't have the car that was requested and the pricing was 150% more than the quoted amount. I felt like I was baited and switched because I had no other choice to move forward with the reservation. I would not recommend this company to anyone and I have disputed the charges on my credit card. Horrible experience, horrible start to a vacation.
Yogi fue muy amable y explicativo
The car had a tire with a slow air leak. We were in the Everglades for 3 days & couldn't do anything about it. At the end of the rental they billed us an additional $278 with zero explanation, and they are not responding to my request for more info.
This is the worst agency I have ever encountered. I had to wait 30 mins before anyone appeared at the counter. The quote I had did not come even close to the final price. Overall very expensive and terrible service.
Also filing complaints w/ Expedia, where I found this ad. This agency is part of a collection operating under the Consolidated Car Rental office at 2301 NW 33rd Ave, Miami, 33142 provide exactly the same terrible service with droves of unhappy and annoyed customers returning to the Car Rental Center @ MIA and renting from a different company. They didn't answer emails/ calls -before- the reservation, and demanded 5x the price at time of pickup. TERRIBLE! https://photos.app.goo.gl/7jiiB
The only reason I booked with Boutique rather than one of the majors was because it had a great rate for a convertible. By the time the hidden fees and $1000 deposit which was not clear about in advance were done, I wound up paying more for the car than I would have from another agency and they didn't even have the convertible available that I booked. Would not recommend.