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We were given a vehicle with a bunch of scratches and a damaged fender that we made sure they marked on the slip but even when we returned the car they tried to charge us for said damages, luckily they didn’t at the end but it still made for a frustrating experience
Excellent customer service but cramped rental office in Isla Verde Puerto Rico. Also required extensive auto insurance coverage with specifics regarding deductable, policy number, and proof that coverage was applicable in P R. Had to make sure I had the documentation before I travelled but seemed a bit burdensome.
I have been renting from Charlie car rentals for a few years now and I always recommended their services.. can not beat their rates .⭐️⭐️⭐️⭐️⭐️
Great service
The waiting time outside the building is not good at all, especially in a hot weather. They must build a place where customers can go inside and feel comfortable.
Have used Charlie Rental for many decades. The cost was inline with competitors.
The car was clean and sanitized which is great because of COVID
Seamless transition on everything from pick up to dropping off at the airport.
The cleaning car fee that charlie has implement is horrible. There's is no cleaning fee for other car rental companies such as sith, avis, hertz. We consumer pay a large rental fee for cars so u huy clean th cars not us. You guys better revisit this policy that was initiated about 4 months ago. Also I'm consistently having t wait at the airport 45mins after my flight lands cause the Charlie's airport shuttle takes an extraordinary time to pick up customers at the airport. This needs to be fixed
The wait could have been shorter.