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Everything was so clear and the employees are the best
Not enough staff working, wait times to get car were long. Shuttle to and from airport very efficient. Rentals were a little overpriced, but car was what we asked for and in good condition. There were no floor mats in our car.
Car rates about average. Need a bigger office to have more employees available. Had to ask a few times to call the shuttle due to not wanting to miss my flight. They were using only one shuttle vehicle. An employee there was nice enough to drive the parked shuttle vehicle to take us to the airport. This was at Isla Verde location
Very friendly and very helpful easy process pick up Customer service was great
Very friendly and very helpful easy process pick up Customer service was great
Charlie Car Rental is great! We dropped the car off and they even shuttled us to the airport. Top knot h service!!
I am very satisfied with the rentals. I love the cars no problem at all, and the agents they are very gentle with customers.
Staff has always been friendly, helpful, and bi-lingual. Once, a driver returned to the Aguadilla airport just to give me my forgotten insulated water bottle. Charlie's is the most affordable car rental I have found in Puerto Rico. I am very glad they are back to business after this pandemic. I ALWAYS use them. Thanks!!
Excellent support by the staff, great experience, got exactly what was quoted for the price quoted. No surprises
We have been renting from Charlie’s for about 19 years. Never any issues. Great staff. Thank you!