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The service was great. Renting and returning the car was very simple and convenient.
Picked up at the airport within 5 minutes of calling. Just around the corner from the airport. There was no wait, easy & quick process in renting, nice clean car. East return as well. No hidden fees. We made sure our car insurance company had coverage for rental cars in Puerto Rico, before we got there & brought proof to show them so we didn’t need to pay rental insurance.
The only thing to be fixed is that the return location in Condado is not on Google Maps and there are no Charlie signs at the location so it took us a long time to find it. Overall great experience though.
Excellent service, quick process. Definitely recommend.
The only place we rent in PR
Good service, vehicles are maintained and clean, service personnel are professional; good value
Overall a great and smooth experience. Will rent again!
Very accommodating
the horn on my car was broken, long wait times and inefficient paperwork process compared to other companies
I had a great experience with Charlies. They picked me up from the airport right away. They were very nice and they worked very fast to get my paperwork finished fast. I have recommended them to my friends and family. I will rent from them again in the future.