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The best car rental company
Good customer service
Good customer service
Excellent and easy and quick. Very friendly staff!
Arrived at SJU by 1:00 am called for shuttle pick up and nobody answered the phone in numerous times. We were practically by ourselves at the airport at that time of the morning with no way to get there. luckily I have lived in PR so a gentle soul offered us a ride to Charlie Rental and we accepted it. when arrived theres was only one person there and that came to the window after our noisy calling at he entrance. You guys have to do a lot better to be what you once were.
our 1st car had some issues, Charlie was happy to switch our 1st car for a better (issue free) car immediately when we reported to them.
I certainly recommend them.
The clerk was not helpful and I felt he was rude and impatient
I ended up canceling the car and going to another agency
I have been renting from Charlie’s for many years. The only thing is the crazy prices in Sju
Great rates!
The rental was more expensive than we had been told by friends in PR, but it sounded like all car rentals (from all agencies) were expensive due to labor/vehicle shortages and Covid complications, so we rolled with the punches. We hope prices will go down the next time we visit, and we'll check Charlie's again for sure.