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I had a great experience renting a car from Charlie's Car Rental!
Love you guys, hands down superior to the mainland rental companies
Every time I come to PR always use Charlie’s Rental!! Great customer service!!! Thank you
The place is great. Cars are among the best. The only gripe I have is their Auto express (EZ Pass) policy too pricy for the choice of tolls not included
It used to be $10.00 then $20.00 now $25.00 Where will it stop.
Great experience.
We were picked up very quick once I made a call to let them know I had arrived and was waiting. The gentleman that help me behind the counter spoke English without any problem and was very courteous the car was quite comfortable and gas efficient. I will rent again from Charlie as they made my experience of picking up the car and returning it very easy and effortless. I have and will continue to recommend this rental company
We love Charlie's. Our first two years in PR were terrible experiences where the cars we had reserved were given to other people. As a result, we started using Charlie's last year. Perfect in all ways! No complaints!
Charlie Car has the best prices in PR. They always honor the price on the quote and never try to overcharge you. The only issue I had with this rental was that the agent who rented the car to me told me that I had an hour grace period for returning the car and wouldnt be charged for it. When I returned the car, a different agent charged me an extra day because I was an hour late. I am not too overly upset because I should have known better. But it was false info that I cant prove was said to me.
Charlie staff are always friendly and a pleasure to work with.
This was the worse car rental experience of my life. They minivan was full of cockroaches. Everywhere. And when we told them - they told us that was normal. To top it off - we agreed on a 15% refund plus 2 days for the inconvenience. Then they went back on their word. I got 115 back for loosing 2 days of activities and driving with cockroaches. Plus the anxiety and stress of thinking they got into our luggage and thing. Never again.