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I have been renting from Charlie for over 20 years now . The one car we got, the air conditioner stopped working, coupled with that the smell was horrible, horrible. Vomit smell. I called once the air conditioner stopped working and was issued another car, which was not the best. I received no discount. I have been renting for a very long time, and will continue to rent - next in November but I would like better service.
I have rented a few times. For the most part like renting from Charlie's. The only problem is that they required documentation from the insurance company and lots of people are not prepared with the information, and people like who are prepared have to wait longer because of that. Also, it would help if they have a line to deal with returns only.
Charlie's Car Rental at PR customer service was great and very knowledgeable. The lady was super nice and work very fast. The shuttle services was great as well, when we arrived and to take us to airport. I definitely will rent here again.
Jaime was terrific!
Thats the best car rental agency in all Puerto Rico ,i recommended 100%
All good
Nice staff good location
Overall good service
I have rented from Charlie numerous time before a d I love their prompt service and courteous services, all employees are very friendly and knowledgeable of all the services. I will rent from them again...
Good job!!!