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Overall a very pleasant experience. Car was ready, well taken care of, and clean. Can see how the wait would be really long if there are more than a couple of people in line (I waited probably 30 minutes+ to pick up, but drop off was super quick and easy). Plan to use them again when I go back to PR!!!!
I had to wait for another shuttle to be picked up. The wait was quite long and picking up the vehicle once I arrived was a long wait as well. They need more shaded areas so passengers who cannot enter the building are not waiting in the scorching sun.
Have rented from Charlie several times and always had a good experience. The Isle Verde office is small and there can be a long wait at times, but generally good service =, even during Covid-19.
I would not rent a vehicle anywhere else when I travel to Puerto Rico. I have been using Charlie Car rental for 20 years and never been dissapointed. Excellent customer service, great prices
The staff was professional and courteous. Great experience.
I have been renting cars from Charlies for many years. They never disappoint. Simply the best, better than all the rest.
The employee was very rude treating me very poorly, when he gave me the keys to the vehicle he just threw them down on the counter and gave me no instructions on where the vehicle is at what vehicle it was, and when I asked him which vehicle is was he said it’s on the keys. He was very rude And I rent from this establishment two and three times a year but this will change I’m never renting from that place again The car was making loud noises as I was driving And the wipers are streaking
this company is great
I have been renting from here for the past 3 years. I love the fact that they pick you up and take you back to the airport.
Goos service