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The only thing is I wish I knew I did not have to wait in line for returning the car. I came to Charlies to return the car when an arriving flight also came in. After waiting in line for twenty-five minutes, a representative asked the only clerk where was the key to the car that was parked outside. After over hearing the convo I told them I had the key and they expedited the return and got me to the airport ASAP.
Good servicio
Clerk was nice & helpful, I thought the rate was reasonable, and the return was quick and easy!
We rent every time we come to stay in Puerto Rico: form Charlie Car Rental, even when we come on a cruises ship too
Absolutely amazing ! This people is super well organized, every step of the process was as agreed. They picked up us at the cruise terminal and they took us to the airport the day we returned the car. The process of renting the car was a fast and easy !!
My first car had some warning lights on, so I exchanged for another.
The woman at the counter was very helpful and nice.
The rate could be about 10% lower. Other than that it was great.
Charlie Car rental in Caguas is #1 always fast professional. When in Puerto Rico I only rent from Charlie
Flight arrived shortly after midnight. Waited over 40 minutes for pickup because first shuttle was full. Barely made it onto next shuttle which also filled up. When shuttle got to rental office, there was only one employee and some travelers from previous shuttle were still waiting in line. Took another 45 minutes to make it to the front of the line. EVERYONE STANDING IN LINE HAD A RESERVATION, SO CHARLIE KNEW THERE WOULD BE A RUSH. Charlie should at least have had another employee at the desk.