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The only issue I had was that the car had a check engine light that came up while I waa away in Isabela. Thus, cutting my trip short. I had to go back to Carolina, called Charlie Rental and they immediately exchanged my car. Thank you!
The only issue I had at the time was that the car fueling was a lot cheaper if I had filled up the tank myself than rather paying the fee they offered me at the time I picked up the car, and when I returned the car the tank was half full. It was my bad for going ahead and accepting the service, will not do it again for sure.
car we rented was not available only, tried to rent a full size, only car available was super compact. A bit tight with 5 people but we made it work. Staff was helpful on resolving the issue.
I was concerned about renting a car in San Juan from a "smaller" rental agency but I have rented from Charlie in Aguadilla before several times without issues, so I took a chance. Everything went smoothly and the agents were courteous and helpful. I would not hesitate to use them again or recommend them.
The service was great when we got in the gave us a car quickly and it was very nice. Will definitely rent here again.
I have been renting from Charlie's for about 15yrs. An FYI maybe they should come up with a reward program.
This agency was recommended by a friend and the staff was very helpful and knowledge able when we picked up our rental.
The drop of experience near the airport was excellent. Everything was thourghly explain and the complimentary shuttle driver was world class.
Very friendly and helpful staff. Free shuttle to airport was great.
Higher rates now, (from $30+ to $50 per day). Good thing you will Offer discounted fees to come-back customers. I signed up at check-in counter. As to the survey, it doesn't let you type in the correct pick up or drop off dates. Service and airport shuttle guys were great and professional!