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The rental was easy and affordable. It would have been nice to have been picked up at the airport sooner, but the staff was friendly, and we were provided with a booster seat upon request. A good deal compared to the larger companies, for sure.
Total experience could not be better
Pick up from the airport was slow, waited over 20 minutes. I suggest having a van do continuous rounds at the airport and having more people working at the counter to speed up the pick up/drop off services.
The shuttle was waiting on us at the airport when we arrived. It was very fast and very convenient. We were in our car within 5 minutes of arriving at the location. Great experience!
The only thing I was not comfortable was that they told me "tha car isalready inspected so we know where the physical damages are". So I had to check by myself the whole car without any employee.
I have been renting cards with them dor 17 years . They are awesome
Initial vehicle picked up from agency had check engine light come on. We returned it to the Isla Verde location, but our initial replacement vehicle also had a check engine light. The final replacement vehicle had low tire pressure which turned on a warning light in Mayaguez that our friend had fixed at her cost. Staff member at Condado pickup was especially helpful, and experience with other staff members was good as well.
No fue mi espectativa en el auto que se me entrego
I found an internet rate that was unbeatable elsewhere. Charlie Car Rental honored the internet rate without any issues. Recommend making reservation online as this is the better rental rate. All the additional costs were explained in the FAQ section. Rental deposit was returned to my bank account within 1 day. The minivan we rented was brand new. My parents also rented a minivan from Charlie Car Rental the same week and their minivan was in good condition. I would definitely recommend them
This was our second time renting with Charlie. They're always very helpful and quick. Our car was a brand new model and was perfect for our family!