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Only issue I has was with the car. I was expecting a Hyndai Sonata and we got a Ford Fusion. I was not happy with the power of the motor driving up into the mountains. Also the car on turns or over bumps swayed too much.
We had no problems with getting the car or returning it. Everything went well.
Very efficient car rental. Shuttle picks you up from airport. Make sure you have all your insurance policy information together. Car was clean, not great acceleration. I personally didn't love the stickers on the front and rear proclaiming it a 'Charlie's Car' rental as I felt that was a beacon for potential theft but nothing bad occurred. Mostly just a lot of tailgaiting since the car didn't have great pickup. Charlie Car let me pick up at one location and drop off at another location.
Customer service needs improvement
Great experience
Always great prices and convenient rental agency on Isla Verde in PR. Will pick you up at your hotel.
We rented two cars. 1 car had low tire pressure the day we picked it up and had to take it to a repair shop to get it pumped up. The next day the 2nd car had a flat (less tha 5 miles of driving). Had to run get a air pump, pump tire up and go to the repair shop again. Repair shop found a bubble on tire and replaced it. 1st car still loosing air pressure in the same tire as the first day. At the end of trip you want to charge me a tire fee. Clearly this tire had a problem prior to us picking it.
The wait for the rental was way too long. In each instance it was 5 people
Deep with a wait close to 45 minutes.
The flights that On my way! In and out of Aquadilla are in the middle of the night, so that wait is really rough.
The staff was very polite and helpful, but the wait...ugh!
Very convenient
Two problems. I was renting a vehicle from January 11,2017 until March 8, 2017. After several weeks my son pointed out to me that the registration sticker on the passenger side of the car expired on February 28, 2017. I was given are car that was not going to be legal as of March 1, 2017. I went to the office and explained, and I wanted another vehicle. I was told a week before they expire I would be called and they would come and put a new sticker on. No phone call... NOTHING. I went back agai