REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
Great price and experience
I would absolutely rent from them again. They went out of their way to be helpful, courteous and professional.
They even gave me a ride back to the hotel I was staying at.
Many thanks to Charlie Car for a truly first class experience!
Pickup and drop off at the airport was excellent, the driver friendly and helpful. At the office, the guy who checked us in was cold and unfriendly, not exactly something we wanted to experience our first time in this town. A smile goes a long way, dude. The vehicle itself had scrape marks on the the front and back end of the car as did most of the other cars in the lot. When we visit this area again, we will choose another rental company as this place didn't seem to appreciate our business.
Just had trouble communicating with the office once I arrived but once I made contact with the office I was later picked up.
Upon return we were charged a $35 cleaning fee. Granted, the car was dirty, but we had it for 5 weeks. At least it should be made clear up front in what condition the car is expected at the return. We could have done the cleaning (mostly sand) in 10min ourselves.
Excellent value.
Service was good, but the car I rented was POORLY maintinaed. This was inexcusable. Wiper blades needed to be replaced, lever that unlatched gas tank cover did not work and "Check Engine" light came on during my rental. When -- in the middle of MY vacation -- I had to bring the car back to exchange it for another car, they hassled me about the tank not being topped off. This damned near drove me over the top in anger! Totally Unacceptable!
.
Always exactly what it should be. I've rented from Charlie car rental for years, never disappoints!
AS I RENT FROM CHARLIE OFTEN I GET TO RELATE WITH THE AGENTS AND THEY TREAT PEOPLE WITH RESPECT, COURTEOUS AND RESPONSIBLE. I WILL CONTINUE TO USE THIS AGENCY AND RECOMMEND IT TO FRIENDS AND ANYONE LOOKING FOR CAR RENTAL.