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I have been renting from Charlie for the last 20 years. They are my first choice whenever I visit PR and they are always great.
Some of the agents were not helpful explaining their policies. At times very confusing. They take a long time to process the paperwork. Omg they need to do something please.
This was our first time renting with Charlie's, we had a great experience! We will definitely use them again!
It helps always to read all rental instructions and information provided about insurance policies.
Agent was couteous and well informed. Vehicle pick-up was fast. Return and airport shuttle was also quick even though crowded.
Had a great experience with Charlie rental company. The first SUV we had ended up with a flat tire due to a pothole. We are able to receive another SUV as a replacement within 90 minutes of having flat. We did have to have to pay for tire. But they only charged what a tire should cost. It was $90. They took this from deposit. Overall it was a good experience. They didn't try and find damage where it did not exist like other car rental companies. I can appreciate that.
Amazing experience! Definitely using Charlie car rental from now on. Can’t go wrong with the prices and service.
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Wonderful non-corporate company with easy rental experience. Love the shuttle airport service!
Wonderful non-corporate company with easy rental experience. Love the shuttle airport service!