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I had used Charlie in the past and was marginally happy and a bit reluctant to rent again but the rates quoted were so good I decided to try again. I was very pleasantly surprised at all the improvements that have been made. The van arrived quickly, the counter staff was excellent, the car in great shape, and the overall experience much improved. I fly into Aguadilla monthly and frequently have to rent a car. I will certainly use Charlie next month. Thanks for the improvements.
I,m always more than satisfied with Charlie,s car rental. thanks
Always great! Aguadilla is better customer service though, those guys are great! I was disappointed in the treatment given in San Juan- waited 45 minutes after I called to be picked up and received some rude workers (not the guy who checked me in). Prices can't be beat but if you can make the trip to aguadilla go there for the exceptionally nice staff!!
NO issues...quick, easy, professional;
The car was very dirty inside.
WE HAVE RENTED FROM CHALIES FOR A FEW YEARS AND THE STAFF IS ALWAYS VERY COURTEOUS. THEY TAKE CARE OF US RIGHT AWAY, CARS ARE CLEAN. WE HAVE NEVER HAD ANY PROBLEMS. THANK YOU.
Rent from you guys every time I go been very satisfied every time thank you
I was obligated an insurance for $14.99 per day, even though I have a Black Signature card that has all type of insurance for car rentals I have rented cars in avis and hertz without the rental insurance.. If its going to be obligated, should be stated that on the web page, since is NOT optional according to your clerk.
Deposit, there is still a charge of the full deposit on my card, even though there was done a refund, it has not been reflected.
Will never recommend you guys.
We were quoted $45 on Monday;but the following day it was $59. We would have gone elsewhere; but, gratefully he told us that we might get a better price if we checked online. So, that is the way we went and were pleasantly surprised.
I was handed the keys & told to find the car in the lot by the license plate number; but, had the clerk walked out with me to point out the car and tell me that the emergency brake was engaged, then it would have been a better PR experience.
Great service and very fast !!!!