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The person at the counter was kinda rude when I had problems with my credit card and upon the return shuttle driver was rushing me and I have just pulled into the return bay and not processed my return rented a few times before never had this kinda of treatment might consider another rental company next time
This is not the first time and will not be the last.
Have rented from before and would definitely rent from again!
Service and staff was excellent! Absolutely would use them once again and recommend to others. Thank you/Gracias!
no comment thanks
Very satisfied experience!👍
I was given the car key and told where I might find car, the staff person returned to back room, did not go out to car with me at 4am. I was by myself and no one else around. In addition, when turned car off, and then went back to turn on, the key could not turn it would get stuck and I could not turn car on. I had to jiggle the key and the wheel to get it to unlock. very frustrating. I have always used Charlie but was disappointed with the service, and possiby being stranded because of key
The vehicle I had reserve wasnt available when I got there, however, they told to call the next day to verify if it was turn in already and someone was going to drove it to my hotel. They sure did what they promised. That made my day :) excellent customer service!
have rented from Charlie's for several years. They have always wonderful.
Have rented in the past many times from Charlie and ne er had any probles . Will Continue to rent from you .
Thanks