REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
Quick checkout to return was great - low stress return process.
On time, on price, no hassle, car was clean and in great shape. Easy return. Will use again!
Long line to simply return the car. One employee only. Slow process. Improvements needed.
First person who attended me when I arrived was not friendly at all. He also over charged me for the rental. When I returned the car the young man who took care of me was friendly, knowledgeable, went out of his way to be nice. He corrected my bill; he charged my credit card the correct amount without me asking him to. I was impressed by his good customer service skills. This is why I rated great for courteous & helpful because of the young man who took care of me when I returned the car.
It was a good vehicle to drive but the only issue I had was the car was very dirty inside. The car was not clean nor inspected at all. This something that need to be check before renting a car. The car I rented was not inspected inside especially outside if I would not take pictures I would have pay another person damage for the rental car. I went inside the rental place before I left let the gentleman know he stated it was already written.
Took over one hour to be picked up at airport in the late night while traveling with kids. The vehicle was not fully ready and needed fuel even though “inspection sheet” was marked full. Too long of process. Vehicle inside was not very clean.
We rent at Charles 2x every year we are in PR. We recommend to all our clients. Cheapest fare we found in car rental. People are friendly and car is always clean. They are quick accommodating!
The service was good and the car was excellent very economy car
Very Decent rates. If you are going to drive out of the city, need to be aware of tolls. Apparently have to prepay tolls which is a bit of a rip off.
Better to fill up the gas tank yourself.
Polite service. Should check with insurance agency before & bring all documents
The car had body damage and drove terrible. It seemed like in needed brake pads and suspension issues. I would recommend taking it to a mechanic and body shop