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The check in process was extremely slow, as the only person in the office also had to answer the phone and phone calls took precedence over customers waiting in line. The charge for the toll 'activation' seems a bit shady. The car was good, however the return address was very confusing and we actually returned to the wrong location and almost missed our ship departure. We received a business card and email with two different addresses, neither of which were the correct return address. When
I've been renting with Charlie for a few years now. They are always fast & efficent.
didn"t have any problems
Thank You.
Have rented from Charlie's for years, and keep coming back every time. So they must be doing something RIGHT!
Good experience, but the return process took too long (20 min) and I had a flight to catch
The staff was very friendly and helpful and knowledgeable and I would definitely recommend this agency to my family and friends
Great service great car great communication. Only thing was that they ran out of GPSs
We've been using Charlie's Car rental and they are the best!
Charlie car rental was amazing ... When I come back to San Juan, Puerto Rico, I will only rent from Charlie car rentals!!!!!!