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Easy to find,prompt service
I've used Charlie's for the last six years and have never had a problem.
Sleezy business.
Sleepy business.
We've been to PR 7x (rented 5x, 100% from CC and seldom stay in Isla Verde). Over the last 3 years, the high pressure of the "we must buy your insurance regardless if you have insurance" attitude is obnoxious. Check out 20+ min
Car was crap and rattled extensively.
We have other options and will at least look at those vs. book a car on the site. Your not easy to deal with anymore. Lines are horrible with staff "hanging around: behind the counter (these could be drivers, mechanics).
Very accommodating and easy to work with, with some confusion about the price for renting with/ without varying degrees of insurance.
Overall we were very pleased with the rental agency and especially the reasonable price for the vehicle.
I have used Ace and Charlies almost for the last year and a half every month. I had the worst experience with the driver on my departure. My pick up driver was the best. The driver on my departure said he didn't want to drive me to the airport then come back for the other three parties waiting to return their vehicle. I told him why should I be penalized if I came early to get to the airport early. He stated because he was tired. After waiting he then never wore his seatbelt it made noise.
Outstanding!
We have been renting this Charlie Car Rental for many years and we have always been satisfied.