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Kia vehicles seem underpowered, not too comfortable. Had 2 flat tires, but staff was very helpful.
great service
Service was great, Picked us up on time and had a car waiting. When we return they checked us in and off to the airport in 15 min great service.
Thanks Charlie's
Friendly staff
We were picked up and dropped off at the airport promptly and the staff were kind and not pushy to get the add-on insurance. The vehicle itself (Kia) was not in that great condition as the check engine light came on after two days into our two week reservation. When we called to let them know they gave us the green light to continue to use the vehicle. We used it without any incident. We will continue to rent from Charlie's when we return to PR.
WORST experience of my life, first the shuttle service was an hour and 45 minutes late, then I went into the office to find out that they are the biggest liars!! When I reserved my car it quoted me a price with EVERYTHING included and I made sure I called them personally to ask about hiddens fees and they said I was good! Once I'm getting ready to pay the guy starts adding up fees to a whooping $800+!!! When I confronted the guy about it he threw my card and told me to leave if I didn't like it!
WORST experience of my life, first the shuttle service was an hour and 45 minutes late, then I went into the office to find out that they are the biggest liars!! When I reserved my car it quoted me a price with EVERYTHING included and I made sure I called them personally to ask about hiddens fees and they said I was good! Once I'm getting ready to pay the guy starts adding up fees to a whooping $800+!!! When I confronted the guy about it he threw my card and told me to leave if I didn't like it!
I am really impressed by the service I received. The first car I left with had a major mechanical breakdown, and your people handled the issue really well. They even brought the replacement car to me to keep the experience as convenient as possible. (The replacement vehicle was excellent.0 I had a couple of questions during the month long rental and every time I contacted your office, regardless of who I spoke with, service was courteous and knowledgeable. You are an excellent company. Well done
Very enjoyable experience renting from Charlie. Better than Hertz or Enterprise.
Good service. Rates could be lower.