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Everything worked out just great
Excellent service
Car was in poor condition in appeRNce but mechanically OK.
Charlie Car Rental was very understanding when I received a parking ticket at Luquillo - they made the pain of paying the ticket more bearable!
The customer service was good. They charged us $10 extra just for going one mile on Route 66 plus the toll fee. That was not in the small print that I could see and find it offensive to be charged that much money for one mile! they said if we didn't tell them, they would have charged us $35 more. That is CRAZY
The service and rates were wonderful!
The only issue I had was when I went to pick up the car, the car assigned for me was not available and it took an extra 30 minutes for them to locate another car for me. Once located, I wasn't 100% satisfied with the car as the seats were very low and a little uncomfortable. Otherwise, it was okay.
I've been a return customer for years, but I have to say that I can see that Charlie has really upped their game to the point that they are the best rental car experience on the island in terms of service and vehicles. Thanks Charlie!
The car took a while to come to the pick up location (Condado).
The man who picked us up from the dock left us in the van for about 15 minutes without telling us anything. We had no idea what was going on. Other than that the rental experience was great.