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This is my 4th experience with Charlie and I am satisfied.
The pick up was a little slow and the wait in the office is long. Other then that I love using you guys!!!
I have used Charlie's Car Rental in Aguadilla for several years, and I will continue to do so. The staff its always courteous, the rental rates are reasonable, and the cars are always in mint condition.
I had a great experience renting with Charlie's car rentals!
The big plus for me was the shuttle service from our hotel in old San Juan. And also the possibility of returning the car at a different location.
Everything went smoothly. I will definitely be referring my friends and family when they visit Puerto Rico!
BQN= Insurance quotes should be written in a chart and available for costumers to read. The counter agent had trouble getting his point across with these quotes. Your costumers rent from you, you don't rent from your costumers. Therefore, you should have this info visible at the counter. SJU= Agent did not check the car for potential items left in the vehicle. Therefore, I loss an important item and was not able to to retrieve it do to lack of time to return to the location.
I travel to Puerto Rico about twice a year and always rent with Charlie Car Rental, they give me amazing prices every time and the best customer service. I almost feel like family when I go.
The shuttle from the airport was much more prompt this trip. We only had to wait about 5-10 minutes to be picked up.
Charlie sigue siendo honesto sin trampas o mentiras.