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Shuttle service was very fast and very helpful.
nome
Light came on dashboard. Returned to Charlie's and was analyzed promptly & appropriately. I was offered another vehicle but it was not necessary. Kept the car I had.
I cancel my rental...I was disappointed with staff and additional questionable charges appear.
Counter was really busy so I had to wait about 20 minutes for my car. Also, the car's gas tank wasn't full, but when I point this out, a staff member took care of promptly and was very courteous about the inconvenience.
None
The rates were high in Puerto Rico in general, but I appreciate that Charlie was better than the competition and the service was excellent. The car was clean, despite the severe draught in Puerto Rico.
The $250.00 deposit should not be in the fine print. It should part of the reservation, as money that needs to be put down at the time of the rental. It's deceptive, even if its in the fine print. Add it to the online bill and reservation, since this will be needed when I rent the car. Also, I picked the car up at 4:30am. I want someone to go outside to inspect the car. It's not enough to have a yellow sheet of paper, with the car already inspected. Things were left off my slip.
My wife and I have rented from Charlie Car rental for the past seven years. Your cars are always clean and well maintained and your rates can't be beat. Your counter persons are always friendly and very helpful. I wish I asked their names so that I can praise them individually. You should be very proud of your employees. They do an excellent job. I always recommend Charlie Car rental to all my friends and family. Thank you Charlie Car rental for a job well done. Albert Calero, NYC, NY
staff is very helpful.