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The car given to us had low pressure tire. We came back the next day and they filled the air. on the 3rd day, the tire was almost flat and we were miles away from renting place. We purchased a fix-it can and put some air to hold until we get back to the city. We explained the problem and they gave us another similar car - even refunded the cost of the fix-it can and our fill of air expense. We were satisfied with the service. Shuttle service very convenient from/to airport.
The agent at Condado where I picked up the car was very nice and the service was prompt. However, the service at the Isla Verde location was terrible. I waited 30 min just to return the car.
My first car wouldn't make it up any hills and I was forced to exchange it & the service agent was rude. The second car stalled out on our return trip. I wasted at least half a day out of my 1 1/2 day stay just dealing with Charlie's. They only credited me a small amount back, very disappointed.
Will be a repeat customer again!
Excellence customer service car rental broke down and within 30 minutes a new rental was brought to the location where the car rental brokedown..
My suggestion is that Charlies have a pro-rata system for extra time/day. My flight home was at 5pm, and I rented at 12:50 pm, and asked if I could return at 3pm, instead of 1pm. They said they have a 1 hour grace period, and gave me until 2pm to return, or else it would be an extra $30 for another day. I thought they could have been flexible, or offered to prorate and I considered renting from another company b/c of this. But we rented and returned in the window and sat at airport longer.
Awesome!!! This is my second time I rent when I come home, and will always be.
Good
It was good service.
BEST RATES ON THE ISLAND...GREAT SERVICE, GREAT CARS...
Good service, customer service and quick pick and drop up.