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Overall experience was satisfying. Second time renting through this agency, and will continue to do so in the near future.
Good service
Charlies makes renting a car in PR hassle free and affordable--- we rent from Charlies every time we go to PR!
The staff was very kind. Speaks with knowledge and truth.
Service was great... very happy with your staff.
I've rented for the last 5 years from Charlies and have been very pleased with the service.
Saw recommendations on a Visit Peurto Rico web site. It proved to be an excellent experience and went without a hitch. Would definitely do it again and recommend to others.
We arrived in Aguadilla at 3:30am with two very tired small children. I called for the shuttle and the representative told me they were already outside waiting for me. That was awesome! Then we returned the car to San Juan where I was quickly courteously checked out and was given a quick ride to the airport by shuttle. This was the best car rental experience thus far.
Shuttle pickup from the Cruise Ship location was excellent (location across the street from the pier). However, there was only one representative at the Charile Car Rental office. Although she did an outstanding job servicing her customers, she was overwhelmed by the number of customers picking up rental cars. Dropping off the rental car was simple - the rental office was conveniently located near the airport with Shuttle service provided for customers.
Nice car, nice guys, good experience.