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I love Charlie but was a little disappointed this time. They gave
me a vehicle that wasn't in good shape. Nevertheless
, they change it to a better model once I call them to let them know that the vehicle wasn't in top shape. No Fuzz about it I just went and got an exchange right away. Therefore I'm still pretty happy with their service. They even help me with printing out my future reservations so I could make sure that was What I wanted. At the end I Still love CHARLIE CAR RENTAL.
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Charlie Car Rental is my car rental of choice when I come to the Island or If I stayed for long periods of time. They are courteous, knowledgeable and always work in giving you the best options for your rental. The transportation from and to the Airport could use a little improvement or better coordination but they are not bad at all. Once you get to Charlie the staff tried to expedite your rental to get you out asap. I don't look anywhere else anymore for me Charlie is five stars. E. Lopez NY
It was a bit pricey
Overall everything is good
Absolute BEST experience ever!!!! This is the only place everyone should be renting from. Informed all my friends and family NOT to rent from the airport and to rent from Charlie’s.
I felt that the toll prepay option was poorly explained. So I can only assume that is a way for the Rental Car Company to extract more money.
Good costumer service and very friendly staff
Car was good but the registration took to long ,my question is if you reserve the car and put all the information in the application why you have to go and to the same thing went you go to your destination . The other thing is that all the information they need should be in the computer don’t wait until you are there and ask for different papers.
Agency was great, car was in great conditions and amazing with gas! Would definitely be renting from here again!